Refund & Exchange Policy
Refund Policy
Refunds will only be processed to the original purchaser. If the purchase was made using a credit or debit card, the refund will be credited back to the original card or account within 7–10 working days.
Exchange Policy
We do not accept returns or refunds for customized products, as they are specially made for you. Please ensure that you carefully review the product description and specifications before placing your order.
In the case of defects or damage:
- An unboxing video is mandatory to claim a refund or replacement. Claims without an unboxing video will not be considered.
- Email the unboxing video along with clear images of the defect to support@makeiteasygifts.in within one day of delivery.
- Include your order number in the email for quicker resolution.
Our team will review your case, and if the claim qualifies for a replacement, we will guide you through the next steps as promptly as possible.